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Privacy Policy

ClariTalk Ai — Privacy Policy

Effective Date: [DD Month YYYY]
Last Updated: [DD Month YYYY]

ClariTalk Ai (“ClariTalk“, “we“, “us“, or “our“) is committed to protecting the privacy and security of personal, clinical, health, voice, and speech information entrusted to us.

This Privacy Policy explains how we collect, use, store, process, and protect information when you use the ClariTalk website, applications, Clari-Assistant, Clari-Companion, and related services (collectively, the “Services“).

ClariTalk is designed to connect the SLP, patient, and speech data across the therapy journey, supporting clinical workflows and continuity of therapy between visits.

1. Information We Collect

Depending on how you use ClariTalk, we may collect:

  • Name, email address, phone number, and account information
  • SLP, clinic, professional, and organizational information
  • Patient demographic and clinical information
  • Medical, speech, and therapy history
  • Clinical notes and assessments
  • Voice recordings and speech samples
  • Speech measurements and speech-recognition information
  • Therapy plans, exercises, home-practice activity, adherence, and progress
  • AI-generated documentation and clinical summaries
  • Device, browser, IP address, usage, and security information
  • Information you provide when contacting us, requesting a demo, participating in a pilot, or providing feedback

ClariTalk’s speech functionality may process characteristics including articulation, loudness, speech rate, phonation, and prosody.

2. How We Use Information

We may use information to:

  • Provide and operate ClariTalk
  • Support SLP clinical workflows
  • Support patient therapy and home practice
  • Conduct speech assessments
  • Process speech and voice information
  • Generate AI-assisted documentation
  • Track longitudinal progress
  • Provide relevant information across therapy visits
  • Improve and secure our Services
  • Provide customer support
  • Communicate with users
  • Troubleshoot technical issues
  • Comply with applicable laws and regulations

ClariTalk is designed to connect information across the therapy journey so that relevant information can support subsequent visits.

3. AI and Clinical Decisions

ClariTalk uses artificial intelligence and machine learning for speech assessment, speech intelligence, documentation, therapy assistance, and related functions.

AI does not replace the judgment of an SLP or other qualified healthcare professional.

AI-generated clinical documentation is intended as a draft and must be reviewed, edited, approved, and signed by the appropriate clinician before becoming part of the clinical record.

We do not use identifiable patient health information to train general-purpose AI models unless appropriately authorized or otherwise permitted by applicable law or contract.

4. Voice and Health Information

Voice, speech, and health information may be sensitive.

We process such information for purposes including:

  • Speech assessment
  • Speech recognition
  • Speech analysis
  • Therapy support
  • Home practice
  • Documentation
  • Personalization
  • Progress tracking
  • Providing requested Services

Where required by applicable law, we obtain appropriate consent or authorization before collecting or processing sensitive information.

We do not sell patient health information or voice recordings for advertising purposes.

5. Healthcare Privacy and HIPAA

ClariTalk is designed to support healthcare professionals and organizations operating under applicable healthcare privacy and security requirements.

Where ClariTalk acts as a Business Associate or equivalent service provider under applicable law, we may enter into appropriate agreements with the relevant healthcare organization and implement appropriate safeguards for protected health and clinical information.

For applicable US healthcare relationships, ClariTalk supports compliance with relevant HIPAA requirements and may enter into a Business Associate Agreement (BAA) with an applicable Covered Entity.

ClariTalk applies administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of healthcare information.

6. Compliance With Applicable Privacy Laws

ClariTalk operates globally and is committed to complying with applicable privacy, data protection, healthcare, and information-security laws and regulations in the jurisdictions where our Services are provided.

Depending on your location and how ClariTalk is used, applicable laws may provide rights relating to access, correction, deletion, consent, portability, restriction of processing, and other privacy protections.

Where specific laws or regulations impose additional requirements on ClariTalk, we will apply the safeguards and processes required by those applicable requirements.

7. How We Share Information

We may share information with:

  • Authorized SLPs, clinicians, clinics, and healthcare organizations
  • Authorized caregivers, parents, or guardians where applicable
  • Service providers supporting hosting, storage, security, AI/ML, communications, analytics, and technical operations
  • Government authorities or other parties where required by law
  • Authorized parties when necessary to protect safety, security, legal rights, or the integrity of our Services

We require appropriate safeguards and contractual protections from service providers that process sensitive information on our behalf.

8. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Depending on the Services and applicable requirements, safeguards may include:

  • Access controls
  • Authentication and authorization
  • Encryption
  • Secure data transmission
  • Monitoring and logging
  • Backup and recovery measures
  • Security procedures
  • Vendor and service-provider controls

However, no internet-based service can guarantee absolute security.

9. Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide the Services
  • Maintain user accounts
  • Support clinical workflows
  • Maintain appropriate clinical records
  • Fulfill contractual obligations
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Maintain security
  • Prevent misuse
  • Enforce our agreements

Retention periods may vary depending on the type of information, the Services used, contractual requirements, clinical-record requirements, and applicable law.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where legally permitted
  • Withdraw consent where applicable
  • Request a copy of your information
  • Request restriction or object to certain processing
  • Request information about how your information is processed
  • Raise a privacy complaint

Where ClariTalk processes information on behalf of a healthcare organization, certain requests may need to be directed to that organization.

11. Children’s Privacy

ClariTalk may be used in pediatric speech and language therapy.

Where children use ClariTalk, information should be provided or managed by an appropriately authorized parent, legal guardian, healthcare provider, clinic, school, or other authorized organization, as required by applicable law.

We apply additional safeguards for children’s information where required by applicable privacy and child-protection laws.

12. Cookies and Analytics

We may use cookies, analytics technologies, and similar technologies to:

  • Operate our website and Services
  • Maintain sessions and preferences
  • Understand website and product usage
  • Improve performance
  • Detect security issues
  • Measure and improve our Services

Where required by applicable law, we will obtain appropriate consent for non-essential cookies and similar technologies.

13. Third-Party Services

ClariTalk may use or integrate with third-party services and technology providers for functions such as hosting, storage, authentication, communications, analytics, security, AI/ML processing, and other technical operations.

Third-party providers may have their own privacy policies and terms. We require appropriate contractual and security protections where they process information on behalf of ClariTalk.

14. International Data Transfers

ClariTalk may use infrastructure, employees, contractors, or service providers located in countries other than the country in which you live.

Where personal information is transferred internationally, we apply safeguards required by applicable laws, regulations, and contractual requirements.

15. Marketing Communications

We may send you service-related communications, including information about:

  • Your account
  • Security
  • Product updates
  • Customer support
  • Demonstrations
  • Pilot programs
  • Events
  • Other communications permitted by applicable law

Where permitted, we may also send marketing communications.

You may unsubscribe from non-essential marketing communications using the unsubscribe option provided in the communication.

16. Data Controller, Processor, and Business Associate Roles

Depending on how ClariTalk is used and the applicable law, ClariTalk may act as:

  • A data controller or equivalent entity determining purposes of processing;
  • A data processor/service provider processing information on behalf of a customer; or
  • A Business Associate processing Protected Health Information on behalf of a healthcare organization.

The applicable role depends on the specific Services, customer relationship, contractual arrangements, and applicable law.

17. Clinical Responsibility

ClariTalk provides technology designed to support healthcare and speech-language therapy workflows.

ClariTalk does not replace the professional judgment of an SLP, clinician, or other qualified healthcare professional.

Healthcare professionals remain responsible for:

  • Clinical assessment
  • Diagnosis
  • Treatment decisions
  • Reviewing AI-generated information
  • Approving clinical documentation
  • Patient care

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our Services
  • Data practices
  • Technology
  • AI functionality
  • Security practices
  • Applicable laws
  • Regulatory requirements

When we make material changes, we will update the Last Updated date and, where appropriate, provide additional notice.

19. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us.

ClariTalk Ai
Founder & CEO: Dr. Vinotha R
Email: vinotha.r@claritalk.ai
Privacy: privacy@claritalk.ai
Website: claritalk.ai

For privacy requests, please include your name, contact information, and the nature of your request. We may need to verify your identity before processing certain requests.